Subscriptions can be canceled from the subscription settings or the payment-provider portal when available. Cancellation stops future renewals and normally keeps paid access until the current period ends.
Cancel before the renewal date to avoid the next recurring charge. A scheduled downgrade or cancellation does not normally remove access already paid for. The effective date is shown in subscription settings and in provider confirmation.
Payments are not automatically refundable because a plan was unused or partially used. We review duplicate charges, billing errors, failed cancellation reports, and requests required by applicable consumer law. Any approved refund is returned through the original payment provider.
Open Support from your account and include the invoice number, charge date, and reason. If you cannot access the account, use the public contact form. Do not send full card details.
Account holders get the fastest resolution through Support, where the request is linked to their organization.
Contact billing support